FAQs

Find answers to frequently asked questions below. If you need assistance or have other questions, you can submit a support ticket using the help widget at the bottom of your screen or contact us.

• When will my item ship?

  All items in inventory typically ship the same business day for orders placed before noon EST. Orders placed after noon EST will typically ship the following business day. Orders placed on a weekend or holiday will typically ship the following business day.

• Where do items ship from?

  Inventoried items ship from our warehouse located in Chicago, IL.

• How do I get tracking information?

  You will receive tracking information as soon as your order ships. You can also check your order status under the My Account section.

• How can I change my order?

  Please contact support@brandfuel.zohodesk.com immediately so that we can stop your shipment!

• Why do I see “Brand Fuel” on my credit card statement?

  Brand Fuel is the third party provider of this website.

• Can I use my Brex card?

  No. Brex cards may not be used for business or personal transactions through the store. All business transactions must be completed using a Budget Code. To get your Budget Code, please speak with your manager or ask in the #swag-questions Slack channel.

• How do I get a Budget Code for my department?

  Please speak with your manager or ask in the #swag-questions Slack channel.

• How can I place a bulk order for a non-marketing-funded event, customer or prospect visit?

  Please visit the Bulk Orders page for available options and additional details.

• How can I order custom merchandise that I don't see in the store?

  Please contact Noah Edwards in Slack or ask in the #swag-questions Slack channel.

• Return/Refund Policy

  Brand Fuel is committed to unparalleled service and quality products. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund.

  You may return unwashed, unworn and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping. Exchanges can be made for in-stock merchandise. Please note that return/exchange orders will be shipped at the customer’s expense unless the item is damaged or defective. Call our Customer Service at 1-800-319-6778 or email support@brandfuel.zohodesk.com within 30 days of the receipt of your purchase.